Frequently Asked Questions
📦 While Waiting for the Order to Arrive
Delivery time depends on the selected shipping method and geographic location. Usually it takes 2 to 7 business days. You can track your shipment using the tracking number sent to you.
You can track your order using the tracking number provided in your confirmation email or SMS. Simply click the tracking link or visit our Order Tracking page and enter your tracking number.
Delays may occur due to high demand, weather conditions, or courier issues. If your order hasn’t arrived within the estimated delivery time, please contact our support team, and we’ll be happy to assist you.
Yes, but only if your order hasn’t been shipped yet. Please contact us as soon as possible with the correct address, and we’ll do our best to update it before dispatch.
Yes, you will receive a delivery notification via email or SMS once your order is out for delivery or has been successfully delivered.
🛒 After-Sales
You can request a return within the return period by visiting the Returns Center on our website. Make sure the product is unused and in its original packaging. Follow the instructions to generate a return label.
Yes. If the product you received is defective or damaged, you can request an exchange within the warranty or return period. Contact our support team with photos or a video as proof.
Refunds are usually processed within 5–10 business days after we receive and inspect the returned item. The amount will be returned to the original payment method.
Absolutely. You can file a complaint through our Contact Us page or by emailing our customer support. We value your feedback and will address your issue promptly.
💸 Refund
Refunds are typically available for unused products in their original packaging. If the item has been used, refunds may be subject to inspection or partial reimbursement depending on the product condition and store policy.
Once we receive and inspect the returned item, it may take 5 to 10 business days for the refund to be processed and reflected in your original payment method.
Shipping fees are generally non-refundable unless the return is due to a product defect or our error. In such cases, full shipping charges will be refunded.